- To ensure proper fit, you may test your shoes around the house, on the carpet to avoid getting them dirty.
- Shoes may not be worn outside and must be in new, sale-able condition upon return.
- Accessories and other merchandise must be returned unused.
- Be sure to avoid creases and wrinkles on the shoes.
- All items must be returned in original packaging, any damage on them will refuse to refund or exchange.
- You need to request an RA (Return Authorization) number before sending the product back to us. All returns without RA number will be refused. Please Contact us for RA number.
- A copy of the Original Receipt is required for all returns.
- Be sure to include a brief note including: Your name, Phone number(s) and e-mail address where you can be reached, RA number, Reason for Return, Item to be exchanged (if applicable).
- Shipping & handling charges are nonrefundable. Customer is responsible for costs associated with sending back the return/exchange items. Any Express shipping or international shipping is not refundable, no exception.
- Returned items for charged shipping fee(Non Exchanges) are subject to a 10% restocking fee from the Grand total.
For free shipping items returned for refund must minus the actual shipping cost we paid for you.
- Exchanged items for Domestic It is only one time and for a different size within the same style .
- Exchanged items for International-Customers are subject to a 15% restocking fee and have to pay for USPS Express International shipping for us to resend the shoes to you. Shipping cost is the same as your previous order.
- Clearance sale items are non-refundable and non-exchangeable. No cash refunds.
Men's Tall Shoes.
Jota Shoes Refund Department
2120 W 8th St #300
Los Angeles, CA 90057